Refund policy
Refund & Returns Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in original packaging
Items that show signs of wear, damage, or misuse will not be eligible for a refund.
How to Start a Return
To initiate a return, please contact us at:
Include:
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Your order number
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Reason for the return
Our support team will provide return instructions.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection
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Approved refunds will be issued to your original payment method
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Refunds are processed within 5–10 business days
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If your item arrived damaged, please contact us within 48 hours of delivery with:
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Order number
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Clear photos of the damaged item
Once approved, we will send a replacement at no additional cost.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After 24 hours or once the order has shipped, cancellations are no longer possible.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or payment provider
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Contact your card issuer or PayPal (processing times vary)
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If the issue persists, contact us atfaithomosafe@gmail.com